![]() ![]() The ability to function effectively in a fast paced environment and finish tasks successfully under time constraints is also required. The ability to analyse and solve problems quickly and independently, as well as prioritise tasks and organise time efficiently is required. Communication skills include the ability to convey technical information and instructions to people with differing levels of technical ability and record information clearly for future reference. Previous experience in educational or public sector environments is prefered.Ībilities for this position include excellent communication skills, both verbal and written and using both UK and US English. Experience in planning and managing network infrastructure is desirable but not necessary. Experience is necessary in installing and configuring MS Windows servers and desktops, as well as supporting them in a live environment.Įxperience in troubleshooting network related issues is preferred. Other skills welcomed include knowledge of Citrix, Netware, FreeBSD or Mac OS X.Įxperience required for this position is a minimum one year helping support at least one network with at least 100 PCs in an Active Directory or Novell environment. Basic understanding is needed of SQL databases, web servers and email specifically MS SQL, IIS, and Exchange. Advanced skills are needed in installing and configuring Microsoft Windows server and desktop operating systems. Also necessary is a good understanding of network security principles including antivirus, anti-spam, content filters, firewalls, proxies and other related technologies. Skills necessary for this position include a good understanding of WAN/LAN principles including OSI Layers, Internet Protocols, IP addressing, routing, and other related networking knowledge. As this is a small, dynamic team other responsibilities may be assigned as needed. Responsibilities for this position include accepting support issues by phone or email, logging issues into support tracking system, assessing support priorities, investigating resolutions, troubleshooting issues with customer, liaising with R&D team, resolving issues in timely fashion, and documenting issues and resolutions. ![]() The position is part of a hard-working, informal team of technical and commercial people who enjoy working with an innovative product in a fast moving sector of the IT industry. This is a second-line technical support position dealing with other IT professionals by phone, email and remote access onto live systems. This position is with a growing software company specialising in network security, supporting customers in North America as well as Europe. Technical Support Specialist – Lightspeed Systems (Europe) Ltd. ![]()
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